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Job summary

Job ID
Posting Date
LDN Group
Job type
Full time
Career level
Entry Level
Education Level
GCSE / Scottish or equivalent
13,000.00 - 13,000.00  per year
Hours of Work
Fixed term contract

LDN Group

Software Support Technician - East London

Job description

Software Support Technician


Location:          East London

Weekly Hours: 37.5 hrs/week (Monday – Friday, 9:00am – 5:30pm)

Proposed Pay:  £13,000


We’re in need of an enthusiastic and talented young Software Support Technician to support our small, but growing team.


On completion of this apprenticeship the candidate will have gained valuable knowledge, skills and techniques of software engineering, web development and project management. These skills, knowledge and work experience could then be transferred straight on to the workplace.      


MAIN DUTIES AND RESPONSIBILITIES:                                      

  • Writing test scripts and helping to test new features.
  • Dealing directly with our customers to resolve their support queries, both verbally and written, in a helpful and professional manner at all times.
  • Working alongside with other developers on new projects or existing projects
  • Liaise with clients to investigate and produce requirements for a project.
  • Create test cases.
  • The role will include the creation/run of multiple test cases; tracking/maintaining defects reporting, monitoring/reviewing process.
  • You will be expected during your Apprenticeship to clearly articulate scenarios causing software defects; both verbally and written.
  • Designing techniques and testing strategies.
  • Continuously contributing to the team and development.
  • Any other duties as may be reasonably required by the purview of the post.



  • Keen and willing to learn
  • Team player
  • Excellent attention to detail
  • Can handle pressure



  • Excellent written and verbal communication skills
  • Skills in problem solving, organisation and planning
  • IT Literate
  • 5 GCSE’s at grade A* to C



  • An understanding of at least one operating system
  • Experience working in an office/business environment
  • Someone who has a passion or at least an interest in the industry
  • Knowledge and understanding of at least one of the following:
  • PHP, HTML, CSS, SASS, JavaScript, Java, C++, VB, MySQL



Expenses:                     Reimbursed expenses, as authorised by line manager

Annual Leave:               20 days plus Bank Holidays

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