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Job summary

Job ID
44635672
Posting Date
11/10/2017
Company
Reesink Turfcare UK Limited
Location
UK-Southern-Uckfield
Industries
Automotive and parts manufacturing
Job type
Part time less than 30 hours
Career level
Experienced (Non-Manager)
Education Level
Vocational (e.g. NVQ/SNVQ)
Salary
10,500.00 - 10,500.00  per year
Pension, Life Assurance
Application methods
Email: Jayne.ambler@reesinkturfcare.co.uk

Reesink Turfcare UK Limited

Service Administrator

Job description

Job Description

 

Job Title:Service Administrator LTSE (P/T)

 

Reports to:Service Manager

 

Job Scope:

 

To support the Service Manager across all aspects of the service support operation’s customer contact and administrative needs.

 

Key Responsibilities

 

  • Assist with the management of service quotations and service contract records
  • Support the communication to and from Field Engineers, including the day to day parts demands for spare parts orders
  • Confirm call outs when required (in absence of the Service Manager)
  • Administer the service work order process, including the resolving of queries as they arise.
  • Co-ordinate planned maintenance visits with customers and work with the Service Manager to confirm dates
  • Co-ordinate with the sales team on the flow of new machinery deliveries
  • Complete job cards through to final invoicing on our operating systems
  • Submit warranty claims on SMART and other paper/online systems
  • Order & manage the supply to staff of all workshop consumable supplies (gloves, oils, uniforms/PPE etc)
  • Control internal transport bookings (Processing delivery/collection paperwork)
  • Administer technician training levels/records
  • Process customer registration sheets and submit warranty registration
  • To maintain a high degree of customer service ethic with both internal and external customers, ensuring that we take ownership of any problemsor queries, when appropriate
  • Adhere to all Company Policies and procedures,ensuring all company management policy & procedures are followed.
  • Be fully compliant with all H&S policies and procedures.

 

This job description includes the most significant duties; other duties will be required to be met to ensure the smooth operation and progression of the department. Your flexibility in responding to tasks outside the normal scope of your position is also expected.

  






Skills/Experience

 

Experience in a similar customer facing role

Ability to prioritise a demanding workload and be flexible to customer needs

Excellent interpersonal skills and be able to quickly develop a rapport with internal and external customers via phone and email.

Competent administrator with strong organisational skills

Ability to work on your initiative and as part of a team

Effective communicator to ensure win/win situations

Problem solver

Flexible

 

Experience in motor trade, agricultural/horticultural dealership, plant hire or similar environment would be an advantage.

Salary & hours

 

£10,500pa

8.30 – 1pm = 22.5hrs Monday – Friday.

 

 

 

October 2017

 

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