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Job details

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Job summary

Job ID
Posting Date
SEAC Recruitment Services Ltd
Job type
Full time
Career level
Education Level
GCSE / Scottish or equivalent
175.00 per week
Hours of Work
Fixed term contract
Job reference code

SEAC Recruitment Services Ltd

Apprentice Network and Software Support Engineer

Job description

Vacancy Reference: 1315549

You will be employed by SEAC Apprenticeships (Apprenticeship Training Agency) to complete an Advanced Infrastructure Technician Network Apprenticeship on placement with a business based in London, N11.

A great opportunity to work, learn and earn within an expanding company.


Day to day duties:


You will assist the Network support manager to:

•Answer telephone and first line support

•Check support emails daily

•Check clients’ server status remotely and report any error messages daily

•Restart any applications that have crashed overnight.

•Remotely assist clients to fix network, printer and email issues

•Source supplier and obtain best price for new hardware or service

•Check backup and software security status for priority clients

•You will receive training in network support, hardware support, Windows server, Microsoft Sql and other software

•Provide technical support and advice to clients over the phone and at client visits (Accompanied with Network support manager)

•Perform routine ICT tasks

•Manage small projects

•Facilitate the smooth running of the network by undertaking reasonable tasks as required, including some administrative tasks

•Support the company’s Internet, Email and Virtual Learning Environment

•Provide support and maintenance for network hardware and software

•Support clients in the use of ICT equipment

•Report faults to the Network Manager as required

•Attend meetings as and when required

•Full training will be given and qualified staff will always be available to guide and mentor you


Desired Skills:

•Excellent IT technical skills

•Good communication skill, literacy and numeracy

•be a quick learner

•Network support experience is desirable but not necessary

•Experience with Windows Server, Microsoft office, Exchange and general network support

•Ability to work with initiative and commitment, under general guidance of line manager

•Ability to establish and maintain good working relationships

•Have a flexible, problem solving approach to work

•Able to demonstrate customer/client focused thinking

•Problem solver who is able to demonstrate a tenacious attitude to finding the right solution

•Organised with excellent timekeeping skills

•Able to prioritise


Personal Qualities:

•Willing to Learn


•Team Player

•Trust Worthy


•Friendly and Helpful

•Proactive and ambitious


Qualifications required

•Minimum of 5 GCSE’s grades A - C or grade 4 and above (or equivalent) including Maths, English and ICT



•Achieve an Advanced Infrastructure Technician Network Apprenticeship.

•Excellent career prospects - We intend to offer a permanent position to a suitable apprentice who can demonstrate that they to possess the right qualities, determination, attitude and ability to perform the required tasks assigned to them.

•The APPRENTICESHIP programme will last for approx. 13 months and you will be based in the workplace so you will gain some fantastic work experience.


Working Week:

35 hours per week Monday to Friday 9.30am-5.30pm

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