SWC Trade Frames
Post: ICT Technician
Employer: SWC Trade Frames Limited
Responsible To: Corporate Systems Manager
Contract Type: Permanent
Hours: 40 hours per week, Monday - Friday
Please note that flexibility will be needed to meet the varying
needs of the business.
SWC Trade Frames has been family run since 1989 & is a Quality Assured Company that manufactures high quality PVCu and Aluminium products including casement & sash windows, residential & bi-folding doors, conservatories & orangeries. A previous holder of the prestigious national industry "Fabricator of the Year" Award, SWC is also known for it's proven track record of being a modern, progressive, customer focussed business.
The purpose of this post is to provide ICT support for the business including programming and implementing ICT based projects. Full training and mentorship is provided.
Main Duties and Responsibilities
Quality Management System (QMS)
Comply with Standard Operation Procedures (SOP’s)
Contribute to Quality System reviews and give feedback for improvements to the SOP’s and the Quality Management System (QMS) to your line manager.
Update QMS manuals with new business processes.
ICT Systems & Security
Implement software installation upgrades throughout the business.
Implement hardware installations and set-up for new and existing members of staff.
Troubleshoot for hardware/software problems in the user systems, server systems and network systems
Set-up new users, access levels & passwords throughout all protected software
Assist in the quote & order process for new software & hardware
Assist in the development of SQL scripts and reports including the design process where appropriate.
Assist with undertaking ICT based project work. This will include data entry and data checking.
Assist with data entry/programming, as well as maintaining, upgrading and evolving any bespoke software data used.
Assist in the creation of ICT project specific paperwork including price lists, flyers and newsletters.
Create & suggest new system & reporting ideas for consideration as new projects
Where appropriate lead the creation of new systems ensuring timescales are adhered to
Training, Documentation and Quality Assurance
Adhere to SWC good practice guidelines, personal and Health & Safety policies, and procedures.
Participate in individual training opportunities relevant to the post and team objectives.
Operate within a strict code of confidentiality where required at all times.
Support cover arrangements as requested by your line manager including occasional out of hours support, install & upgrades
Assist customers with Panacea issues & systems maintenance issues
Stock monitoring (hardware & licences)
Provide training to colleagues on corporate systems
Maintain current systems and services eg website content, database integrity and reports for managers
The job description is not necessarily a comprehensive definition of the post. The nature of SWC is that some tasks and responsibilities may change as a result of unpredictable and unforeseen circumstances. Therefore, the post holder will be expected to work in a flexible way when the occasion arises. Such duties will normally be compatible with the regular work set out in this job description. Any additional responsibility that becomes a regular or frequent part of the post will be reviewed and included on an amended job description and person specification in consultation with the post holder.
Person Requirements – ICT TECHNICIAN
HND/Level 4 or equivalent qualification in a relevant subject
Recognised ICT qualification
A-Level Maths (Level 3)
5 GCSES including ICT, Maths, English & a Science
Ability to work independently as well as part of a team
Ability to meet tight deadlines
Effective verbal and written communication skills
Ability to analyse and interpret data
Sound organisational and time management skills
Ability to formulate information in an articulate, accurate, explicit way
Sound IT technical capabilities
Macro programming in either OpenOffice (Preferred), C++, Java or Delphi
Report design including SQL scripts
Experience of working on computer networks
Experience in software set-up
Installation and set-up of hardware
SQL database setup and maintenance
SQL database script design
A current technical knowledge of ICT systems
Working knowledge of computer hardware
Data Protection Act 1998
Committed to ongoing training and support
Positive solution focussed attitude
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