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Have a question?

Main Content

Key Questions


Question Areas


Questions

About Universal Jobmatch

My Universal Jobmatch

Applying for jobs

After I have applied

CV

Cover letter

I can't log in

I have a concern

Job matching and skills

Job search

Job viewing/printing

Troubleshooting


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About Universal Jobmatch

Q: What is Universal Jobmatch?

A: Universal Jobmatch is a free service that enables you to search for and apply for jobs on one of the largest job boards in Europe. You do not need to be registered to search for jobs but setting up a Universal Jobmatch account will enable you to do much more. See What are the benefits of a Universal Jobmatch account?'

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Q: What are the benefits of a Universal Jobmatch account?

A: When you register with Universal Jobmatch, you will be able to:

  • Create a ‘Profile’. This will help match you to job opportunities and help if you use the ‘CV Builder’ to create a CV
  • Build or upload up to five CVs which you can use to apply for jobs within Universal Jobmatch
  • Create a searchable (“public”) CV that can allow employers to match your skill-set against their jobs and invite you to apply. This process does not reveal your identity or personal details to the employer
  • Create and save job searches. You can request daily or weekly email updates to alert you to new jobs that match your saved job searches
  • Create and save up to five cover letters which you can use when applying for jobs within Universal Jobmatch
  • Keep a record of your job search and application activity in one place. If you are claiming Jobseekers Allowance, this will make it easier to discuss your job search activity with your adviser

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Q: Contact us?

A: If the answers in this section have not resolved your question, please Contact us.


My Universal Jobmatch

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Q: How long does my Universal Jobmatch account remain active?

A: Your account will normally remain active with regular use. If you do not log in to your account for 12 months, you will receive an email telling you that your account will be deactivated if you do not take any action within a given time period.

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Q: How do I update my personal details?

A: Log in to your Universal Jobmatch account, click 'Profile' on the navigation bar at the top of the page, update your personal details and click 'Save'.

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Q: How do I change my email address?

A: You will need to change your email address on Universal Jobmatch and also on Government Gateway; follow these steps:

  • Log in to your Universal Jobmatch account. Click 'Profile' on the navigation bar at the top of the page, scroll down to the 'Email' box, update your email address, then click 'Save'
  • Now click on 'Profile' again and then click on the 'Government Gateway' link. This will take you to the Government Gateway website where you can change your email address (located under the 'Manage' section). Select 'Edit details'. Enter your new details and click 'Submit'

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Q: How do I change my password?

A: Log in to you Universal Jobmatch account. Click the 'Profile' link on the navigation bar at the top of the page. Click on the Government Gateway link and you will be taken to the Government Gateway website where you can change your password (located under the 'Manage' section). Select 'Change password', enter your new password and click 'Submit'.

Q: Why can’t I use my company username and password for my job seeker account?

A: These are two separate accounts that require different credentials to operate.

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Q: What is my Universal Jobmatch ‘Profile’ used for?

A: Your ‘Profile’ is the place where you record your personal details and skills. Universal Jobmatch uses this information to match you against jobs you may be suitable for and display them in the ‘recommended jobs’ list.

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Q: Will my contact information be shared with third parties?

A: Universal Jobmatch will not share your email address with third parties for any marketing purposes. For more information on how your contact information can be used please refer to the Universal Jobmatch Privacy Policy.

If you apply for a job through Universal Jobmatch, we do not have any control over the information you provide to a company or how they choose to use it. However, they are required to comply with legal requirements concerning data protection and electronic marketing.

If you have a concern that a company that advertises on Universal Jobmatch is not complying with legal requirements in relation to data protection or electronic marketing please report your concern to us. See “What do I do if I have a concern about a job posting or an employer?”

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Q: What should I do to my account if I'm no longer looking for a job?

A: If you have finished job hunting you can still retain Universal Jobmatch account but you may want to turn off email alerts and make sure your CV cannot be searched by companies. To do this follow the steps below:

Email alerts

  • Log-in to your Universal Jobmatch account and scroll down to the ‘Saved searches’ section of the ‘Home’ page
  • Click on the ‘Edit’ link of the first search you have saved
  • Scroll down to the ‘Email frequency’ box and set it to ‘None’ then click ‘Save this search’
  • Repeat the previous two steps for all of the other searches you have saved
  • Once you have done this, you can then delete these searches if you wish but please do not delete a search before you have set the email frequency to none

CV

  • Click the ‘CV’ link, check to see if you have a CV that is marked “public”
  • If so, edit that CV and change the setting to ‘Private’

If you do not log in to your account within 12 months, Universal Jobmatch will send an email telling you that your account will be deactivated if you do not take any action.

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Q: How do I delete my account?

A: If you want to delete your Universal Jobmatch account:

  • Log-in to your account
  • Click on 'Contact us' at the bottom of this page
  • Select ‘Other’ from the dropdown menu
  • Include details of your request

It will help if you include the email address of your account, copied and pasted from the ‘Profile’ page of your account.

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Q: What are the benefits of giving DWP access to my account?

A: If you are claiming a work related benefit, you can select the checkbox that allows your DWP Adviser / Work Coach to view your account to support you with your job search, skills and training.

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Q: Contact us?

A: If the answers in this section have not resolved your question, please Contact us.


Applying for jobs

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Q: How do I apply for a job?

A: Click on the job title link in the list of jobs and scroll down below the ‘Job description’ section. If an orange ‘Apply’ button is present click on it, this will either:

  • Enable you to apply for the job online within the Universal Jobmatch service or
  • Direct you to the company’s own recruitment website

If you are applying within the service, you will be able to attach a CV you have saved and include a cover letter.

If the ‘Apply’ button is present but is grey instead of orange, you have already applied to that job posting and will not be able to apply again.

If the ‘Apply’ button is not present the employer should have included the application method within the 'Job description' section. For example, the company may want to have applications/CVs emailed, faxed or posted to them. Alternatively, they may have provided a contact number to discuss your suitability for the position.

If the employer has provided a phone number always check how much it will cost to call that number from your phone before you ring it.

If the ‘Apply’ button isn’t present and an application method isn’t included in the job description, you will need to Contact us. Include the Job ID number, name of the company posting the job, title of the job, location of the job, and your contact information. We will need to contact the company so they can update the job posting to include an apply method.

Note: In your CVs, cover letters or job applications – never provide bank account details, National Insurance Number, Date of Birth or any other information that appears not to be relevant to the application process. Inform us of any concerns using Contact Us selecting ‘I have a concern about a …(job posting / employer)’.

Related questions: “Can I apply for the same job more than once?”; “What do I do if I have a concern about a job posting or an employer?”

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Q: Can I apply to the same job posting more than once?

A: No. Once you have applied on a job posting, the ‘Apply’ button will become inactive and you won't be able to apply for that job again. Always double check your job application before submitting it to an employer.

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Q: Do I need an account to apply for jobs?

A: If the company wants to receive applications online through the service, you will need a Universal Jobmatch account to apply for the job. When you apply, you will be asked to include one of your saved CVs and given the option of attaching a cover letter. If the company does not want to receive applications online through the service, you will not need a Universal Jobmatch account to apply for the job.

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Q: Do I need a CV to apply for a job?

A: If the company wants to receive applications online through the service, you will need to have at least one CV saved in your account. We recommend you always use the CV builder to create at least one of your saved CVs to improve your chance of being matched to a suitable job.

A company may still ask for a CV even if they do not want to get applications online through the service. You can print off, or copy and paste any CVs that you have saved in your Universal Jobmatch account.

Some companies do not use CVs preferring to using their own paper based or online application form.

Alternatively, a company may have provided a contact number to discuss your suitability for the position. If the employer has provided a phone number always check how much it will cost to call that number from your phone before you ring it.

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Q: Contact us?

A: If the answers in this section have not resolved your question, please Contact us.


After I have applied

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Q: Can I update job applications I have made?

A: No. For applications made on or after 8th February 2014, once you have applied to a job using the ‘Apply’ button you cannot update the contents of the application. This is the same as if you had emailed, faxed or posted your application. Always double check your job application before submitting it to an employer.

Q: If I update my ‘Profile’, what happens to job applications I have made?

A: Any changes you make to your ‘Profile’ will not update the contents of an application made on or after 8th February 2014. Applications made prior to 8th February 2014 will be updated with any changes you make to your ‘Profile’.

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Q: If I update/delete my CV what happens to job applications I have made?

A: For applications made online within Universal Jobmatch, if you update or delete a CV that was used to apply to a job posting on 8th February 2014 or later, the employer(s) you sent those applications to will continue to have access to your application details as they existed at the time you applied.

If you update a CV that was used to apply for a job prior to 8th February 2014, those changes will be reflected on the application the employer has access to.

If you delete a CV that was used to apply to a job prior to 8th February 2014, the employer will no longer have access to your CV within Universal Jobmatch.

Companies and recruiters who have access to your CV on an application made through Universal Jobmatch may have retained a copy of your CV in their own files or databases. Universal Jobmatch is not responsible for the retention, use, or privacy of CV’s in these instances. Companies and recruiters are required to comply with the Data Protection Act 1998.

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Q: If I update/delete my cover letters what happens to job applications I have made?

A: Cover letters submitted with an application are not affected by any changes you make to the saved cover letters in your cover letter library. The employer will always have access to the contents of the cover letter as it existed when you submitted your application.

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Q: How can I track jobs I have applied for?

A: If you applied for a job online within Universal Jobmatch, using one of your saved CVs, you will be able to track it in the 'Application history' section of the site, which shows you all of the jobs you applied for using this method during the last 18 months. You can access the 'Application history' on the left side of the homepage or by clicking the link on the navigation bar at the top of every page.

Jobs that use another application method, for example through a company website or by email, fax, post or phone are not recorded in the ‘Application History’. You can use the ‘Activity History’ to make notes for these types of application.

Related questions: “What gets recorded in ‘Activity history and how can I add to it?”; “How can I tell if a company has looked at my job application?”

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Q: What gets recorded in ‘Activity history’ and how can I add to it?

A: ‘Activity history’ automatically records the most relevant information that may be useful to your job search. You can manually record 250 character job search notes by using the ‘Job search notes’ box on the left-hand side of the ‘Activity history’, ‘CV’, ‘Cover Letter Library’ or ‘Messages’ pages.

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Q: Why doesn’t a job application appear in my ‘Application history’?

A: Applications are only recorded in the ‘Application history’ if the company has used the ‘Apply’ button to enable you to apply online within Universal Jobmatch.

If a company has used the 'Apply' button to take you directly to their company website or has another method of application via email, no record is made in the ‘Application history’. However you can make notes in the ‘Activity history’.

After you apply for a job through Universal Jobmatch, your complete application is then listed on your 'Application history' page and can be tracked from there.

Related questions: “How can I track jobs I have applied for?”; “What gets recorded in ‘Activity history’ and how can I add to it?”

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Q: How can I tell if a company has looked at my job application?

A: You will be able to see if a company has viewed your application only if you have applied for a job online within Universal Jobmatch using one of your saved CVs. If this is the case you can use the 'Application history' to track your application:

  • Log in to Universal Jobmatch and go to ‘Application history’ by clicking the link on the navigation bar or by clicking ‘view all’ in the ‘Application history’ on the right of the ‘Home’ page
  • Go to the application you want to check. If the company has viewed that application it will say “Application viewed” in bold on the right side of the record

If you applied for a job by any other method (for example external recruitment site, post, fax or phone), Universal Jobmatch is unable to tell you if a company has looked at your job application.

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Q: What does a company see when I submit my CV?

A: If you have applied for a job online within Universal Jobmatch using one of your saved CVs, the company gets notification that you have applied for a job. The company is able to see the CV that you have included with that application. If you submitted a cover letter with your application, the company will also be able to see it.

See also “If I update/delete my CV what happens to job applications I have made?” and “If I update my ‘Profile’what happens to job applications I have made?"

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Q: Why didn't I receive a response when I applied online?

A: Each company has its own way of handling recruitment. A small company that has a small number of applicants may send a personalised response telling you that your application/CV was received. Larger companies may use automated email replies. However, some companies may contact applicants only if they want to invite them to interview, which may be more likely when there is a high number of job applications.

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Q: Why hasn’t the company answered my request for feedback?

A: Each company has their own way of handing recruitment some may be willing to provide feedback. However some companies may choose not to provide feedback to unsuccessful applicants, which may be more likely when there is a high number of job applications.

Q: Contact us?

A: If the answers in this section have not resolved your question, please Contact us.


CV

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Q: How do I add a CV to my account?

A: Click the CV link at the navigation bar at the top of the page or click the ‘Create CV’ button on the right side of the homepage. There are three ways to add a CV to your account. Use the buttons on the left.

Build CV - use the CV builder following the on-screen instructions to create a professional standard CV. ‘Build CV’ uses information from your ‘Profile’ but you will need to enter contact information, experience, educational achievement, references, and job preferences. We recommend you always save at least one ‘Build CV’ in your account.

Upload CV- follow the on-screen instructions to upload a Microsoft Word or PDF formatted CV that you have already saved on the device you are using.

Copy and paste CV– follow the on-screen instructions to copy and paste the content from a Microsoft Word or Rich Text Format (RTF) document.

Note: In your CVs, cover letters or job applications – never provide bank account details, National Insurance Number, Date of Birth or any other information that appears not to be relevant to the application process. Inform us of any concerns using ‘Contact Us’ selecting ‘I have a concern about a …(job posting / employer)’.

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Q: Why should I always ‘Build’ a CV?

A: We recommend that you always have at least one ‘Build’ CV as this helps to optimise the job matching functions of Universal Jobmatch.

We also recommend that you make it searchable (“public”) as this can allow employers to match your skill-set against their jobs and invite you to apply. This process does not reveal your identity or personal details to the employer.

Related questions: “What is a searchable (“public”) CV?”; “How do I create a good CV?”; “Why does a searchable (“public”) CV keep my details confidential?”

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Q: How do I create a good CV?

A: A good CV highlights your skills, qualifications and experience that are relevant to the job and company you are applying to. You can also include a cover letter to enhance your application. It is worth taking some time to create a master CV that can then be altered to suit different jobs/occupations and employers.

For more information about creating a good CV, please visit https://nationalcareersservice.direct.gov.uk/tools/cv/ (This is an external site and opens in new window)

For more information on skills see, “What skills should I include in my ‘Profile’?”

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Q: Why won’t my CV upload?

A: To successfully upload a CV to Universal Jobmatch the following guidelines need to be met:

  • The document must be in Microsoft Word or Adobe Acrobat PDF format
  • The document must be text only, all images must be removed before uploading
  • The file must be 500KB or smaller
  • If you used Word's ‘Track Changes’ tool, you will need to accept or reject all changes on your CV and re-save it on your device before uploading
  • CVs that contain viruses will be rejected

If you used another application to create your CV, use the Copy & Paste option instead of trying to upload it directly.

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Q: Why does my CV layout change when I upload it?

A: The layout of your CV may change if one of the guidelines for uploading a CV has not been met.

Related questions: “Why won’t my CV upload?”

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Q: How do I edit my CV?

A: Log in to Universal Jobmatch and click the CV link on the navigation bar. If you uploaded a CV, simply upload the new edited version of the CV. Other types of CV will have an edit link on the right hand side. Click the link, make the changes and re-save it.

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Q: What is a searchable (“public”) CV?

A: A searchable (“public”) CV allows employers to match your skill-set against their jobs and invite you to apply without revealing your identity or personal details. Your full CV cannot be viewed by a company unless and until you choose to apply for a job.

You can make one CV “public” (searchable). Additionally, you can have up to four more “private” (non-searchable) CV’s but Universal Jobmatch will not be able to match against these CVs.

Related questions: “Why does a searchable (“public”) CV keep my details confidential?”

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Q: Why does a searchable (“public”) CV keep my details confidential?

A: A “public” (searchable) CV keeps your details confidential so that you have the final say on who you reveal your identity and personal details to. Making your CV “public” does not mean that your full CV is displayed for anyone to see, it simply means employers can match your skill-set to their jobs.

Based on their CV search, a company can invite you to apply for a job. However it is only if you decide to apply that you will provide the employer with more information about yourself.

Remember, in your CVs, cover letters or job applications – never provide bank account details, National Insurance Number, Date of Birth or any other information that appears not to be relevant to the application process. Inform us of any concerns using ‘Contact Us’ selecting ‘I have a concern about a …(job posting / employer)’.

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Q: Who will see my CV?

A: Your full CV can only be viewed by a company if you use it to apply for a job. This is true even if you have made that CV “public”.

Related questions: “What is a searchable (“public”) CV?”; “Why does a searchable (“public”) CV keep my details confidential?”; “What does the company see when I submit my CV?”

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Q: How can I confirm if my CV has been submitted?

A: If you have applied for a job through Universal Jobmatch using one of your saved CVs you can use ‘Application history’ to track these applications. If you have applied for a job by any other method, Universal Jobmatch can't track your job application.

See “How can I track the jobs I have applied for?”

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Q: What happens if I update or delete a CV?

A: For application made online within Universal Jobmatch, if you update or delete a CV that was used to apply to a job posting on 8th February 2014 or later, the employer(s) you sent that application to will continue to have access to your application details as they existed at the time you applied.

If you update a CV that was used to apply for a job prior to 8th February 2014, those changes will be reflected on the application the employer has access to.

If you delete a CV that was used to apply to a job prior to 8th February 2014, the employer will no longer have access to your CV within Universal Jobmatch.

Companies and recruiters who have access to your CV on an application made through Universal Jobmatch may have retained a copy of your CV in their own files or databases. Universal Jobmatch is not responsible for the retention, use, or privacy of CV’s in these instances. Companies and recruiters are required to comply with the Data Protection Act 1998.

Related questions: "If I update my ‘Profile’, what happens to job applications I have made?”

Q: Contact us?

A: If the answers in this section have not resolved your question, please Contact us.


Cover Letter

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Q: How do I create/save a cover letter?

A: You can create and save up to five pre-saved cover letters in your ‘Cover letter library’. To do this:

  • log in to Universal Jobmatch
  • click on ‘Cover letter library’ on the navigation bar
  • click on ‘Create cover letter’ button
  • you can select the cover letter guide template to help you compose your letter
  • you can also copy from a Word/text document and paste it into the text box
  • save it by clicking on the ‘Create cover letter’ button again

Cover letters saved in your library can be used when you apply for a job online through Universal Jobmatch using one of the CV’s you have saved. We recommend you always customise the content of the cover letter for each application.

Note: Do not provide your bank account details, National Insurance Number, date of birth or other information which appears not to be relevant to the application process in your cover letter.

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Q: How do I edit a cover letter that I have saved?

A: Log in to Universal Jobmatch. Select the “Cover letter library” link on the navigation bar. Click the “view/edit” link on the cover letter you want to update. Make the changes and re-save the cover letter. Editing a cover letter will not affect the applications you have already made using that cover letter.

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Q: How do I send a cover letter with my application?

A: If you apply for a job online within Universal Jobmatch using one of your saved CVs, you will have the option to include a cover letter with that application. A text box is included on the same screen where you choose which CV you will use. You can write or copy and paste directly into this text box. Alternatively, if you have pre-saved cover letters in the ‘Cover letter library’ you can select one. This action will fill the text box with the content of that letter and allow you to edit it before sending your application.

For applications by other methods (email, fax or post), you can print (or copy and paste from) the cover letters you have saved in the ‘Cover letter library’, to accompany your job application.

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Q: Do I have to send a cover letter with my application?

A: No, cover letters are optional. However, if a job advert has specifically asked for a cover letter to be included you should send one with your application.

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Q: Where can I view the cover letter I sent with an application?

A: Log in to Universal Jobmatch. Select the “Application history” link on the navigation bar. If you submitted a cover letter with an application, a “view cover letter” link will be shown next to the application details.

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Q: Can I save a cover letter that I created during an application to my cover letter library?

A: No, cover letters that you send with an application are not saved to your cover letter library. The contents of all cover letters you submit remain available to view. It is possible to use copy and paste to transfer the contents to a letter you want to create or edit in your ‘cover letter library’. To do this, follow these steps:

  • log in to Universal Jobmatch
  • click ‘Application history’ on the navigation bar
  • Select the cover letter you want and click ‘view’
  • Highlight the text you want to transfer and copy it (copy CTRL + C; CMD + C for Macs)
  • Click ‘Cover letter library’ then either
  • Click the ‘Create cover letter’ button or
  • Click the edit link on a cover letter you want to change
  • Paste the copied text into the text box (CTRL + V; CMD + V for Macs)
  • Save by clicking the ‘Create cover letter’ button again

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Q: Contact us?

A: If the answers in this section have not resolved your question, please Contact us.


I can't log-in

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Q: I've forgotten my Government Gateway User ID and/or password. What should I do?

A: To regain access to your Universal Jobmatch account please click Forgotten your login details to identify the option that best suits your needs.

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Q: What is Government Gateway email verification?

A: Email verification is something that Government Gateway insist you complete before they will assist with any User ID or password issues you are having. It is a quick and simple process to complete. When you first registered for Government Gateway you would have received an email asking you to complete verification. If you no longer have that email go to www.gateway.gov.uk, log in to your Government Gateway account and from within Your account select Verify email address.

Q: Contact us?

A: If the answers in this section have not resolved your question, please Contact us.


I have a concern

Q: What do I do if I have a concern about a job posting or an employer?

A: We want our jobseekers to have a safe job search environment:

  • If you have concerns about a job posting or an employer, 'Contact Us' and select “I have concerns about an employer” or “I have concerns about a job” to report this. Include the web address (URL) or job ID of the job along with your comment in the 'Question/Comment' box
  • If it is brought to our attention that a company is breaching the employer Terms and Conditions, (for example by not disclosing an up-front fee or asking jobseekers to participate in fraudulent activity) then Universal Jobmatch will investigate the matter and if necessary remove the job posting(s). Further action may also be taken against the employer
  • Universal Jobmatch is a free service for employers to post job opportunities and for jobseekers to post CVs. It's up to the jobseekers to decide whether they want to pursue a job opportunity, based on the quality of the job posting and their interactions with the employer

Remember, in your CV or job applications – never provide bank account details, National Insurance Number, Date of Birth or any other information that appears not to be relevant to the application process.

Related questions: “How do I protect myself from employment opportunity fraud?”; “How do I know if an email I have received from Universal Jobmatch is genuine?”

Q: How do I know if an email I have received from Universal Jobmatch is genuine?

A: Universal Jobmatch will never send you an email that:

  • Requests your account username or password
  • Asks you to download a web tool
  • Asks you to update your Universal Jobmatch account or access agreement

If you receive an email that appears to be from Universal Jobmatch and are concerned about its legitimacy, please ‘Contact us’. Provide a detailed description of the email.

Be wary of any email that asks you:

  • To do any of the above
  • To transfer money as part of securing a job offer
  • For personal details – Bank Account details, National Insurance Number, Date of Birth or any other information that seems not to be relevant to a reputable job application process

Related questions: “What do I do if I have a concern about a job posting or an employer?”

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Q: How do I protect myself from employment opportunity fraud?

A: It is good practice to find out as much as you can about any company that offers you a job, particularly if you are required to disclose personal information or pay for checks (for example Criminal Records Bureau/Disclosure and Barring Service checks) before you can take up the position. Find out where you will be working and when, this will give you more information to make your own checks on the company.

You can also protect yourself from employment-opportunity fraud by looking for these warning signs:

  • Email-only communication
  • Over-simplified requirements/qualifications
  • Ability to work from home or only for 2-3 hours a day
  • Broken English, grammar errors, spelling mistakes
  • Management of monetary transactions
  • Repackaging or reshipping from your own home
  • Compensation based on using funds you withdrew from a bank account

The precautions listed above will help you decide whether an email or job posting is legitimate. When in doubt, don’t be rushed, follow your instincts and make extra checks. If a job looks too good to be true, chances are it is.

For advice about conducting a safe online job search visit the external site www.getsafeonline.org/protecting-yourself/job-searching/ (opens in a new window)

Related questions: “What do I do if I have a concern about a job posting or an employer?"

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Q: Contact us?

A: If the answers in this section have not resolved your question, please Contact us.


Job matching and skills

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Q: What is job matching?

A: Job matching is the process that:

  • Universal Jobmatch uses to recommend jobs that may be suitable for you. It does this based on the skills recorded in your ‘Profile’
  • Employers use to find job seekers who might be suitable for their jobs. This is done by searching the CV’s that job seekers have made “public” (searchable)

To get the best out of both types of matching, it is important to include the right skills in your ‘Profile’ and CV. Additionally, it is important to create a good CV.

See also, “What skills should I include in my ‘Profile’?” ; “How do I create a good CV?”

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Q: How do I get better job matches?

A: Universal Jobmatch matches against the skills listed on your ‘Profile’.

Universal Jobmatch may recommend jobs that are directly relevant to your previous experience but it will also present you with jobs that you may want to consider based on the skills you have entered.

To get the best matches showing on your ‘Recommended jobs’ list:

  • Ensure you take some time to carefully complete the ‘skills I want to be matched against’ section of your ‘Profile’
  • Review the jobs that Universal Jobmatch is recommending. If you seem not to be getting good matches, review/update the skills in your ‘Profile’

Remember to review your CV at the same time as updating the skills in your ‘Profile’.

See also, “What skills should I include in my ‘Profile’?”; “How do I create a good CV?”

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Q: What skills should I include in my ‘Profile’?

A: We recommend you add up to ten skills to your ‘Profile’. You should include skills gained from your previous experience that are most relevant to the types of jobs you are looking for. You should include your transferable skills, examples of which are skills like leadership; problem solving; organising; communication; team working.

As a guideline, you can use the suggestions that display in the onscreen boxes as you begin to type into the skills section of your ‘Profile’.

Always ensure you list your skills rather than job titles. For example, include “Gardening” but not “Gardener”, “Nursing” but not “Nurse”, “Driving” but not “Driver”, “Negotiating” but not “Negotiator”. “Food preparation” and “Cooking” but not “Cook” or “Chef”.

For more information about skills, please visit https://nationalcareersservice.direct.gov.uk (This is an external site and opens in new window)

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Q: How do I add or update my skills?

A: Log in to your Universal Jobmatch account:

  • Click 'Profile' on the navigation bar at the top of the page
  • Scroll down to the 'Skills I want to be matched against' section
  • Click the ‘Add’ link & type in the skill you want to add

Alternatively, you can:

  • Log in to your Universal Jobmatch account and view a job description
  • click the ‘Review your skills’ link on the left side of the page
  • A table lists the ‘recommended skills’ for that type of job compared to ‘your skills’

Update ‘your skills’ by typing in new skills into the text box and clicking ‘add skills’

Related questions: “If I update my ‘Profile’, what happens to job applications I have made?”

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Q: Why can’t I delete a recommended job?

A: Recommended jobs are based on the contents of your ‘Profile’. They cannot be deleted but you can review your ‘Profile’ to get better matches.

See “How do I get better job matches”

Q: Contact us?

A: If the answers in this section have not resolved your question, please Contact us.


Job search

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Q: How do I search for jobs?

A: Using the boxes at the top of the page, you can search by:

  • Job title – for specific, and closely related, job titles
  • Skills or Keywords – for skills or key words linked to the job description for that job. If you know the job ID you can use this box to find that job
  • Postcode or location – for jobs within an approximate area around the postcode/location you have specified. Using a full postcode will search a smaller area than using a partial postcode or location

Alternatively, you can click on the ‘Browse jobs’ link at the top of the page to view jobs by category (Region, Company, Industry, Job category and Job type).

See also "How can I get better search results?”; “How do I use ‘Browse jobs’?”

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Q: How can I get better search results?

A: Universal Jobmatch may display more search results than you expect because your results are not just limited to the search terms you entered but will include jobs that may also be relevant to those search terms.

To help you get the best from ‘Search’ jobs, here are some examples of how Universal Jobmatch works:

  • Job Title – If you are searching for “QA Manager”, in the search job title box, Universal Jobmatch will show you jobs that have “QA Manager” and other related job titles such as “Test Manager”. This is because Universal Jobmatch recognises that “QA Manager” and “Test Manager” are closely related. You can also search for more than one job title at a time – just be sure to separate each job title with a comma
  • Skills or Keywords – uses words you have entered for skills and keyword and looks for these in links to job descriptions. Keywords are best used to describe your skills or the industry you want to work in. You will see job results that include those keywords and jobs that require related skills. A minus sign can be used to exclude results using a space as a separator. For example: “Driver – HGV”, will list Drivers but not HGV driver jobs
  • Postcode or location – It is recommended that you search by full postcode to show better results. This box will accept partial postcodes, which are preferable to searching by location. Location is defined by town, city or county. Universal Jobmatch searches, by default, approximately 20 miles from the edge of the specified postcode or location

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Q: Can I search for a job on Universal Jobmatch by travel time?

A: No, however there are internet-based map services that will allow you to work out the travel time for a job once you have more information about where the job is based.

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Q: How do I refine my search results?

A: Use the links in the ‘Refine results’ section on the left side of the results page to refine the list of results. You can refine by:

  • Distance – Universal Jobmatch defaults to a 20mile search distance, if a postcode or location, has been specified
  • Posting date – Universal Jobmatch defaults to show all active jobs
  • Job types – Universal Jobmatch defaults to show both full-time, and part-time active jobs. Full-time = 30hrs and over, Part-time = under 30hrs

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Q: How do I return to my search results?

A: Use your browser ‘back’ button to return to your search results page. You can also use the ‘Save this search’ button. These are saved in your ‘Saved searches’ section so you can return to them later.

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Q: How do I save/delete a search?

A: A saved search allows you to save your current search for you to return to at a later stage:

  • You can save up to five searches that can be accessed from the ‘Saved search’ section of your Home page
  • Searches can be run again whenever you want and you can request email updates, daily or weekly, on new jobs matching your saved job search

To save a search:

  • Run a relevant job search
  • Click the ‘Save this search’ button on the left side of the results page
  • Follow the on-screen instructions and save your search

To manage your saved searches:

  • Login to your Universal Jobmatch account
  • Scroll down to the ‘Saved searches’ section of the Home page

To Run/Edit your search:

  • To run the search - click on the title
  • To edit your search – click on the Edit link and modify the field you wish to change and re-save

Delete your search:

  • Please note; if you want to stop receiving email alerts for a search you want to delete, you must first Edit the search, change the email frequency to None, save your changes, and then delete the saved search
  • Click the ‘Delete’ link and confirm your request

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Q: How do I use ‘Browse jobs’?

A: Browse jobs is a pre-defined grouping of all active jobs by Region, Company (200 most active companies on Universal Jobmatch), Industry, Country, Job category or Job type:

  • Click ‘Browse jobs’ link situated under the Postcode or location search box
  • Select category that you wish to view (default category is Region)
  • Click on the relevant sub-heading or number of openings – this shows all the active jobs for your selection
  • You can refine the results further by using the ‘Refine results’ section on the left (see ‘How do I refine my search results?’)

You can save a search from the ‘Browse jobs’ page - see “How do I save/delete a saved search’?”

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Q: What do the numbers mean next to each 'Browse by’ section'?

A: These numbers show you how many jobs there are in each sub category. However, Universal Jobmatch will only display up to 5000 most recently active jobs.

Q: Contact us?

A: If the answers in this section have not resolved your question, please Contact us.


Job viewing/printing

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Q: Where can I find the salary information for a job?

A: Not all companies include salary information with their job postings. When the salary is included, you can see it on the 'Job details' page.

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Q: Why isn't salary information available for all jobs?

A: Companies decide whether or not to include salary information in their job postings. Some companies prefer to discuss salary later in the recruitment process.

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Q: Why are there sometimes two job posting dates that differ?

A: Universal Jobmatch shows job posting date in the left-hand job summary panel of the 'Job detail' page. However companies may include other “posting” dates within the job description and these may be different from the Universal Jobmatch posting date.

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Q: How do I know when a job will expire from the site?

A: By default, jobs are posted for 60 days unless the company chooses an earlier expiry date. However, a company may expire (or extend) a job at any time, for example if the job has received enough applications.

To maximise chances of being able to apply for a job and your application being considered, you should apply promptly.

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Q: How do I print a job posting?

A: View the job and select the 'Print' link on the left-hand side of the page to print the job posting.

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Q: How do I email a copy of a job posting?

A: View the job, then copy the web page details (URL) in your browser’s address bar and paste it into a new email within your own email account.

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Q: Contact us?

A: If the answers in this section have not resolved your question, please Contact us.


Troubleshooting

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Q: How do I contact the Jobcentre?

A: Please visit the external site https://www.gov.uk/contact-jobcentre-plus (opens in a new window)

Q: How can I improve the performance of the site?

A: Universal Jobmatch passes information to and from your computer on a regular basis. Some site features (e.g. account log in, saving jobs) may not function correctly when there is Internet security or firewall software on your computer.

If Universal Jobmatch is being blocked, the software you are using (browser, virus program, pop-up blocker, firewall) will usually have settings that can be altered to allow information to be passed between your computer and Universal Jobmatch.

If pages are slow or not loading correctly, you are advised to investigate your settings for cookie blocking, ad blocking, and blocking of referrer information.

For further assistance, contact the support department that supplies the software that is blocking Universal Jobmatch.

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Q: Why am I not receiving emails from Universal Jobmatch?

A: Please check the following:

  • Your email address in your ‘Profile’ is correct
  • If the emails have been redirected to your Spam/Junk folders

To ensure delivery of all emails from Universal Jobmatch, please add the following email addresses to your address book or safe list:

  • alerts@ukmgs.co.uk
  • noreply@jobsearch.direct.gov.uk
  • Universal.jobmatchgg@dwp.gsi.gov.uk
  • noreply.uj.helpdesk@dwp.gsi.gov.uk

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Q: What can I do if I’m having technical issues?

A: Many of the technical issues you may experience can be solved by taking the following simple steps:

  • Clear your browser cache
  • Enable/delete your cookies
  • Close all open browser windows and re-open to login again

If you’re still experiencing issues after following the above steps, please login to your account and Contact us, explaining the issue and all the steps you have taken. We will endeavour to respond to your query within 1 business day.

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Q: Why doesn't the link you sent me in an email work?

A: Check to see if your browser shows the entire link we provided. Occasionally, if the web address (URL) is too long your email program may break it into two parts. This can cause the second line not to be sent to your browser.

If that's the case, copy (CTRL + C; CMD + C for Macs) and paste (CTRL + V; CMD + V for Macs) the complete URL into the address bar of your browser. If this doesn't work, please log into your account and then Contact us with as much information as possible.

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Q: How do I clean out my cache or my temporary Internet files?

A: The way you clear these files depends on the browser you are using. Please follow these instructions for cleaning out your temporary Internet files or cache for these types of browsers:

Internet Explorer

  1. Depending on which version of Internet Explorer you're using, you will need to select either 'View' or 'Tools' on the tool bar at the top of the browser and then select 'Internet options'. The pop-up screen defaults to the 'General' tab
  2. Under 'Temporary Internet Files', select 'Delete files'
  3. Select 'OK'

Firefox (Mozilla)

  1. Open Firefox (Mozilla)
  2. Select the 'Tools' menu
  3. Select 'Options'
  4. Select 'Privacy'
  5. Select the 'Clear' button for cache

Safari (Mac Users)

  1. Select the Safari menu and select the 'Empty cache' option
  2. Select the 'Empty' button in the dialog that appears to confirm the deletion of your cache
  3. Restart your computer

Google Chrome

  1. Select the 'Tools' menu
  2. Select 'Clear browsing data'
  3. Select the checkboxes for the types of information you wish to remove
  4. Use the 'Clear data from this period' drop-down menu to select how much of your information you want to delete. By default, Google Chrome only clears information collected in the last 24 hours. To clear browsing information from a longer period of time, select another option in the drop-down menu. To wipe out all data, select the 'Everything' option
  5. Select the 'Clear browsing Data' button

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Q: What are cookies?

A: Some websites store information in a small text file on your computer. This file is called a cookie. Cookies are short pieces of data used by websites to help count views on the site and to identify a web user's browsing habits on their sites. For more information on cookies, consult your browser's help file. You can find more information on how Universal Jobmatch uses cookies by clicking the ‘Cookies’ link at the bottom of any webpage that begins with https:/jobsearch.direct.gov.uk. (You can check the web address in the browser address bar).

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Q: How do I allow cookies?

A: To allow cookies for Internet Explorer:

  1. Select 'Tools' menu, then 'Internet options'
  2. On the 'Privacy' tab, select 'Edit'. Add the Universal Jobmatch domain(s) that you use and select 'Allow'
  3. Select 'OK'

If you don't allow cookies for our site, you may not be able to view some information or take advantage of the customised experience we provide for our users.

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Q: What do I do if I get a 'Cookies not enabled' message?

A: Most cookies have an expiration date. This message may be displayed if your computer's internal clock is improperly set, causing the cookies to expire instantly or there may be a software blocking the cookies.

You will need to check that the software on your computer (such as ad blockers and personal firewalls) aren't blocking cookies.

Check your browser's settings to make sure that cookies are enabled and allowed per session. For more information on cookies, consult your browser's help file.

See also, “How do I improve the performance of the site?”

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Q: How do I enable cookies?

A: Please follow these instructions for enabling cookies:

Internet Explorer for Windows

  1. Select 'Internet options' from the 'Tools' menu
  2. Select on the 'Privacy' tab
  3. Select the 'Default' button (or manually slide the bar down to medium) under 'Settings'
  4. Select 'OK'

Firefox (Mozilla)

  1. Go to the 'Tools' menu
  2. Select 'options'
  3. Select the 'Privacy' icon and check that Firefox will: Remember history
  4. Select 'OK' to save changes

Safari (Mac users)

  1. Select the 'Safari' menu
  2. Select 'Preferences'
  3. Select the icon labelled 'Security'

To enable cookies:

  1. Set the option labelled 'Accept cookies to always'
  2. Select 'OK' to save changes and close the dialog box

Internet Explorer for Mac

  1. Select the 'Edit' menu
  2. Select 'Preferences'
  3. On the left margin, under 'Receiving files', select 'Cookies'
  4. Next to 'When receiving cookies', select 'Never ask'
  5. Select 'OK'

AOL for Mac

  1. Select the 'My AOL' menu
  2. Select 'Preferences'
  3. Select the 'WWW' icon
  4. Select 'Advanced settings'
  5. On the left margin, under 'Receiving files', select 'Cookies'
  6. Next to 'When receiving cookies', select 'Never ask'
  7. Select 'OK' and select 'OK' again

Google Chrome

  1. Select the 'Tools' menu
  2. Select 'Options'
  3. Select the 'Under the bonnet' tab and select 'Content settings' button in the 'Privacy section'
  4. Check 'Allow local data to be set (recommended)'. This is the default setting in Google Chrome. This option lets first-party and third-party websites set and receive cookies on webpages you visit. First-party cookies are set by the website you're visiting. Third-party cookies are set by websites that have items embedded in the website you're visiting, such as advertisements, pictures or videos. When you next visit the website, first-party and third-party cookie information is sent back to the respective websites
  5. Close the tabs

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Q: How do I delete all cookies?

A: Follow these instructions to delete your cookies:

Internet Explorer for Windows

  1. On the Tools menu, Select 'Internet options', and then select the 'General' tab
  2. In the 'Browsing history' section, select 'Cookies' and then 'Delete'

Firefox (Mozilla)

  1. Select 'Tools' and select 'Options' and 'Privacy
  2. In the 'Cookies' History section, select 'Show cookies' then select 'Remove all cookies' ‘Clear your recent history’ or ‘remove individual cookies’
  3. 3. Click 'OK' to close the windows

AOL for Macintosh

  1. Open AOL
  2. On the 'My AOL' menu, select 'Preferences'
  3. Select 'WWW' icon and select 'Advanced settings'
  4. On the left margin, under 'Receiving files, select 'Cookies'
  5. Select the Cookie that you want to delete
  6. Select 'Delete', and select 'OK'
  7. Close AOL before accessing Universal Jobmatch again

Google Chrome

  1. Click the 'Tools' menu (spanner icon)
  2. Select 'Options'
  3. Click the 'Under the bonnet' tab and select the 'Clear browsing data...' button in the 'Privacy' section
  4. Check the option for Delete cookies and other site data

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Q: What happens if I delete cookies?

A: If you're logged in and you delete the cookies mid-session, you won’t be able to continue using the Universal Jobmatch website until you've logged in again.

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Q: What Internet browsers does Universal Jobmatch support?

A: The Universal Jobmatch website can be used on all browsers, however we do recommend that you use one of our supported versions to give you the best experience.

Browsers that are recommended on our site:

  • IE7 and up
  • Firefox 11 and up
  • Chrome (latest version)
  • Safari 5 (latest version)

Please Note: Mac users don't have access to the formatting toolbar during the job posting process. Mac users may experience issues with copying and pasting job description text, including the appearance of unwanted characters and HTML code. Please remove unwanted characters/code prior to submitting the job posting.

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Q: How do I find my browser version & number?

A: To find browser name and version number for Windows browsers only:

  1. Open your internet browser
  2. At the top of the window, you should see the menu bar* (File, Edit, View etc.). Select 'Help'
  3. Select the option 'About __________ (Internet Explorer, Mozilla Firefox, Safari, etc.)'
  4. The window that will pop up has all the browser details. The name of the browser will be the first thing at the top (along with a logo). Immediately below the title you will see the version number
  5. Make a note of the browser name and the full version number

*If you do not see a menu bar check the top right of the screen for a button with a wrench on it. If this is the case, you are using Google Chrome and a version number is not required. If not, at the top of the window, right click on the house symbol, and then select the 'Menu' option. The menu bar should appear. Return to step 2.

To find browser name and version number for Mac browsers only:

  1. Open your internet browser
  2. At the top of the window, you should see the menu bar* (File, Edit, View etc.). Click the option to the left of 'File'; this will be the name of the browser (Firefox, Safari, etc.)
  3. Select the option 'About __________'
  4. The window that will pop up has all the browser details. The name of the browser will be the first thing at the top (along with a logo). Immediately below the title you will see the version number
  5. Make a note of the browser name and the full version number

*If you do not see a menu bar check the top right of the screen for a button with a wrench on it. If this is the case, you are using Google Chrome and a version number is not required. If not, press the 'Alt' button on your keyboard. The menu bar should appear temporarily. While holding Alt, click 'View', select 'Toolbars', and then select 'Menu bar'. The menu bar will remain visible after you release the 'Alt' button. Return to step 2.

Q: Contact us?

A: If the answers in this section have not resolved your question, please Contact us.