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Content area

Help - Frequently Asked Questions

Main Content

Most Popular Questions


All Questions

Registration

Log in

Profile

Recommended jobs

CV

Cover letter

Job search

Job view

Apply

Troubleshooting


Registration

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Q: Why do I need a Universal Jobmatch account?

A: When you register with Universal Jobmatch, you will be able to:

  • create and manage your own account online and tailor your preferences to suit the job you are looking for
  • create or upload a CV which you can use to apply for jobs in Universal Jobmatch
  • receive email alerts when new jobs that match your CV and skills are posted
  • record all your job search activity in one place. If you are claiming Jobseekers Allowance, this will make it easier to discuss with your Jobcentre Plus adviser.

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Q: Will my contact information be passed on to third parties?

A: Please refer to the Universal Jobmatch Privacy Policy.

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Q: Will I receive unsolicited emails?

A: Universal Jobmatch will not share your email address with third parties for any marketing purposes. If you apply for a job through Universal Jobmatch, we don't have any control over the information you provide to an company or how they choose to use it.


Log in

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Q: I've forgotten my Universal Jobmatch User ID. What should I do?

A: Select the 'Login' link on the upper right-hand corner of any Universal Jobmatch page. When the login page appears, select the 'Forgotten your User ID?' link and follow the instructions to reset your User ID. If you continue to have problems, please Contact us and we'll advise you on the next steps.

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Q: I've forgotten my Universal Jobmatch password. What should I do?

A: Select the 'Login' link on the upper right-hand corner of any Universal Jobmatch page. When the login page appears, select the 'Forgotten your password?' link and follow the instructions to reset your password. If you continue to have problems, please Contact us and we'll advise you on the next steps.

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Q: I've forgotten my Universal Jobmatch User ID and password. What should I do?

A: Please Contact us and we'll advise you on the next steps.

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Q: Where do I change my Universal Jobmatch password?

A: When you've logged in, select the 'Profile' link on the navigation bar. Then select the Government Gateway link and you'll be taken to the Government Gateway website where you can change your password (located under the 'Manage' section). Select 'Change password'. Enter your new password and select 'Submit'.

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Q: Can I use my company username and password for my Jobseeker account?

A: No. These are two separate accounts.


Profile

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Q: Where do I update my personal details?

A: First, log in to your Universal Jobmatch account. Then select 'Profile' on the navigation bar at the top of the page.

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Q: What is my Universal Jobmatch profile used for?

A: Your profile contains your personal details and skills. The details you record are used to return your recommended jobs.

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Q: Where do I add or update my skills?

A: First, log in to your Universal Jobmatch account. Then select 'Profile' on the navigation bar at the top of the page and scroll down to the '*Skills I want to be matched against' section.

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Q: How do I change my email address?

A: You'll need to update your email in two places. Log in to your Universal Jobmatch account.

  • To edit your Universal Jobmatch email, select 'Profile' on the navigation bar at the top of the page and scroll down to the 'Email' section and change your email address. Then select 'Save'.
  • You'll also need to update your email on Government Gateway by selecting 'Profile' on the navigation bar at the top of the page and then selecting the 'Government Gateway' link and you'll be taken to the Government Gateway website where you can change your email (located under the 'Manage' section). Select 'Edit details'. Enter your new email address and select 'Submit'.

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Q: Does my Universal Jobmatch account expire if I don’t access it within a certain period of time?

A: If you don't log in to your account within 12 months, Universal Jobmatch will notify you by email and the account will be deactivated if you don't take any action.

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Q: Why would I allow my DWP adviser to view my account?

A: If you are claiming a work related benefit, you may select the checkbox to allow your adviser to view your activity and support you with your job search, skills and training.

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Q: I'm not looking for a job anymore. Should I cancel my Universal Jobmatch account and remove my CVs?

A: You don't have to cancel your account and remove CVs. If you're not job hunting now, select the 'CV' link and set your public CV to 'private' so it is not searchable by companies.
If you have any saved searches, you can stop receiving email updates and still store your searches for another time. Select the 'Edit' link on the homepage under the 'Saved searches' section. Change the 'Email frequency' to 'None' and then confirm the action by selecting 'Save this search'.
If you have not accessed your account for 12 months, Universal Jobmatch will notify you by email and the account will be deactivated if you don't take any action.

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Q: How do I delete my jobseeker account?

A: If you want to delete your Universal Jobmatch account, please Contact us and select 'Other' from the dropdown menu with details of your request.


Recommended jobs

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Q: How do I best enter my skills to improve my recommended jobs?

A: Log in to Universal Jobmatch and select the 'Profile' link on the navigation bar and review the '*Skills I want to be matched against' section on your profile page and use the dropdown suggestions to ensure you get the best match. Make sure you specify skills instead of job titles. E.g. 'Gardening' rather than 'Gardener'.
Alternatively, you may select the 'Review your skills' link from within the 'Job Details' page for a job you are viewing. This will provide a list of 'Recommended Skills' for the job and compare them with those you have recorded in your Profile. You can then add any of the 'Recommended Skills' for the job that you have to 'Your Skills' by typing the skill in the free text field and select 'Add Skills'. This will add it to your profile.

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Q: How do I delete a recommended job?

A: Recommended jobs are based on the contents of your account and profile. They cannot be deleted.


CV

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Q: How do I create and post a CV?

A: Log in to Universal Jobmatch and create and post your CV by selecting the 'CV' link on the main Universal Jobmatch navigation bar or by selecting the 'Create CV' button on the homepage.
Choose from one of the options below:

  1. Build CV
    This is a four step process that helps you deliver a professional CV. Information you'll need to enter will include contact information, experience, references and job preferences. Once completed, you can preview your CV and add more information or you can edit your CV at any time.
  2. Upload CV
    This option allows you to upload your existing CV in Microsoft Word or PDF format.
  3. Copy & paste CV
    This option allows you to copy and paste a CV from an existing document. You can copy and paste from a Microsoft Word or an RTF document and format the CV to fit your style.

Note: Don't provide your bank account details, National Insurance Number, date of birth or other information which appears not to be relevant to the application process in your CV or job applications.

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Q: What are the guidelines for uploading a Microsoft Word CV?

A: Please review the following guidelines before you upload a Microsoft Word CV:

  • Your CV must be in Microsoft Word format of 500KB or smaller. If you used another application to create your CV, please use the Copy & Paste option instead. Your CV must be text only.
  • All images must be removed before uploading.
  • If you're using Word's track changes tool, you'll need to accept or reject all changes on your CV and save it to your computer before uploading.
  • CVs that contain viruses will not be accepted.

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Q: What happens when I upload my CV in Microsoft Word or PDF format?

A: When you upload your CV in Microsoft Word or PDF format, you won't be able to edit your CV, change the title or description, but you can preview your CV to ensure you are comfortable with it.

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Q: Why does my CV layout change when I upload it?

A: The layout of your CV may change if you haven't followed the guidelines for uploading a Microsoft Word CV.
Note: Your CV must be text only.

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Q: How do I change information on my CV, including contact information?

A: Log in to Universal Jobmatch. If you've used our CV builder or copy and pasted your CV, select the 'view/edit' link to add more information or edit your details.
If you've uploaded a Microsoft Word version of your CV, you'll need to make the changes using Microsoft Word and then re-upload the document.

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Q: What's the difference between a public and a private CV?

A: If you select 'private' as your CV status, your CV will not be matched to jobs (but you can still use your private CV to apply for specific jobs online). If you select a CV status of 'public' your CV will be matched to suitable jobs. Your full CV can't be viewed by a company unless you choose to apply for a job.

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Q: Who will see my CV?

A: Your full CV can't be viewed by companies unless you use it to apply for a job. When you create your CV, you'll choose a CV status of public or private, which determines whether your CV is used to return matches.

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Q: How can I confirm if my CV has been submitted?

A: If you've applied for a job in Universal Jobmatch online through the service using one of your saved CVs, log in to Universal Jobmatch and select 'Application history' where you can see if an company has received your application.
If you have applied for a job by any other method, Universal Jobmatch can't track your job application.

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Q: What happens when I delete a CV?

A: If you delete a CV, it will be permanently deleted and irretrievable. If you delete a CV that has been used to apply online for a job, it will also be deleted from your application. Companies and recruiters who have access to the CV database may have retained a copy of your CV in their own files or databases. Universal Jobmatch is not responsible for the retention, use, or privacy of CVs in these instances.


Cover letter

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Q: How do I create and save a cover letter?

A: Log in to Universal Jobmatch and create a cover letter by selecting the “Cover letter library” link on the main Universal Jobmatch navigation bar. Cover letters saved to your library can be used when you apply to a job posting, though we recommend you customise the content of the cover letter for each application.

Note: Don't provide your bank account details, National Insurance Number, date of birth or other information which appears not to be relevant to the application process in your cover letter.

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Q: How do I update a cover letter that I have saved to my cover letter library?

A: Log in to Universal Jobmatch. Select the “Cover letter library” link on the main Universal Jobmatch navigation bar. Select the “view/edit” link for the cover letter you wish to update from the list of saved cover letters. Any changes you make to your saved cover letter will not affect cover letters submitted with an application.

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Q: Do I have to send a cover letter with my application?

A: No, cover letters are optional.

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Q: Where can I view cover letters I have submitted with an application?

A: Log in to Universal Jobmatch. Select the “Application history” link on the main Universal Jobmatch navigation bar. If you submitted a cover letter with an application, a “view cover letter” link will be displayed next to the application details.

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Q: Can I save a cover letter that I created during an application to my cover letter library?

A: No, cover letters that you submit with an application are not saved to your cover letter library. You can select from your saved cover letters during the apply process, but any changes you make to customise the cover letter for the application will not be saved back to your cover letter library.


Job search

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Q: How do I search for jobs?

A: Enter 'Job title', 'Any skills/keywords or Job ID' and 'Location or postcode' in the search fields. You can also browse for jobs using the 'Browse jobs' link under the search fields.

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Q: What's the difference between 'Search' and 'Browse for jobs'?

A: When you search, you can enter specific keywords or change the radius around the location. When you browse, you can select from pre-defined categories to view the jobs. The numbers tell you how many jobs there are that match each selection.

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Q: What do the numbers mean next to each 'Browse by section'?

A: These numbers tell you how many jobs there are that match each selection.

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Q: How do I return to my search results pages?

A: To return to your search results, you can only use the the browser 'back' button. You can save searches that you wish to repeat in your saved searches section and return to them at a later stage.

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Q: How can I get more relevant search results?

A: Use the 'Search' tool to change your keywords or change the location. Once the search results have returned, you can also refine the results by various fields.
You could also try using the 'Browse jobs' tool. When you select a search type, the job counter reveals how many jobs there are in that category.

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Q: Why aren't there more results in my search?

A: There might be too many words in the 'Any skills/keywords or Job ID' field. Try single words or different word combinations. Also, expand your location radius or rephrase the 'Job title'.

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Q: How can I refine my search?

A: You can select the links associated with 'Distance', 'Posting date' and 'Job types' under the 'Refine results' section on the job search results page.

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Q: What is a 'Saved Search'?

A: 'Saved search' stores your search criteria for up to five searches. You can then retrieve and run those searches whenever you want. After you save a search, you can set it up to run periodically and we'll email the results to you. Make sure you add Universal Jobmatch to your safe sender list.

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Q: How do I save a 'Saved search'?

A: Log in to your account and define your search criteria by selecting 'Search'. Then select the 'Save this search' button on the search results page. Give the saved search a name and choose how often you want to receive email results. You can have up to five saved searches at any one time.


Job view

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Q: Where can I find the salary information for a job?

A: Not all companies include salary information with their job postings. When the salary is included, you can see it on the 'Job details' page.

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Q: Why isn't salary information available for all jobs?

A: Not all companies include salary information with their job postings.

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Q: Why are the dates on job postings shown in two places and why are they sometimes different?

A: The job posting date is only displayed in the left-hand job summary panel of the 'Job detail' page, however companies may include other dates within the job description.

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Q: How do I know when a job will expire from the site?

A: Jobs are posted for a duration of 60 days unless the company chooses an earlier expiry date. A company may amend the expiry date of a job at any time.

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Q: How do I print a job posting?

A: On the 'Job details' page, select the 'Print' link to print a job posting (located on the left-hand side of the page).

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Q: How can I email a copy of a job posting to a friend?

A: On the 'Job details' page, copy the URL (the web page details in the address bar) and send it using your own email account.

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Q: Does the DWP ensure that job postings are from reputable companies?

A: We want our jobseekers to have a safe job search environment. If it is brought to our attention that a company is not disclosing an up-front fee or a company asks the jobseeker to participate in any fraudulent activity, then Universal Jobmatch will remove these job postings. Universal Jobmatch acts as a venue for employers to post job opportunities and for jobseekers to post CVs. It's up to the jobseekers to decide whether they want to pursue a job opportunity, based on their interactions with the company.

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Q: How do I know if a job posting I received via an email is legitimate?

A: Protect yourself from employment-opportunity fraud by looking for these warning signs:

  • Email-only communication
  • Overly-simplified requirements/qualifications
  • Ability to work from home or only for 2-3 hours a day
  • Broken English, spelling mistakes or grammar errors
  • Requests for bank account information or National Insurance number
  • Management of monetary transactions
  • Repackaging or reshipping from your own home
  • Compensation based on using funds you withdrew from a banking account

Disregard all emails that offer employment opportunities involving money transfers

Be wary of any email that asks you to download a tool or update your account or access agreement.
Universal Jobmatch will never send an email requesting that you take these steps or ask you for your account username and password.
The precautions listed above will help you evaluate whether an email or job posting is legitimate. When in doubt, follow your instincts - if it looks too good to be true, chances are it is.
For more information on Internet security, please consult our Tips for a Safe Job Search.
If you receive an email that appears to be from Universal Jobmatch and are concerned about its legitimacy, please Contact us. Providing us with a detailed description of the email will help us prevent similar fraud in the future.

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Q: How can I report a questionable job posting?

A: Select the 'Contact us' link located on the footer and choose the 'I have a concern about a job' option from the dropdown menu. Include the URL or job ID of the job along with your comment in the 'Question/Comment' box.

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Q: How do I compare my skills with the skills required for my desired job?

A: Enter a job title in the 'Search' tool and select your desired job from the results displayed. Review the job description and select the 'Review your skills' link under the 'Do you have the skills you need?' section. You'll find a comparison of skills required for your desired job against the skills you have recorded in your 'Profile'.


Apply

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Q: Do I need to have a Universal Jobmatch account to apply for jobs?

A: You will need a Universal Jobmatch account to apply for jobs where the company wishes to receive applications online through the service using one of your saved CVs. Applications for jobs by any other method do not require you to have a Universal Jobmatch account.

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Q: Do I need a CV to apply for a job?

A: You will need to include a CV to apply for jobs where the company wishes to receive applications online through the service using one of your saved CVs. A CV may not always be required for applications for jobs by any other method because the company may for example, wish to receive applications using their own application form or by contacting them directly to discuss your suitability for the job.

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Q: What are the different methods of applying for a job and how will they be displayed in my Application history?

A: Some companies use the 'Apply' button to take you directly to their company website. For those job applications and for applications that you send directly to the company via email, fax or postal mail, a record of the application will not show up on your 'Application history' page.
After you apply for a job through Universal Jobmatch, your complete application is then listed on your 'Application history' page and can be tracked from there.

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Q: Why is there no apply button on a job?

A: Some companies may choose to include a link to the relevant page on their company website with their job posting. Alternatively, you may also find the application method is displayed within the 'Job description' section - for example, if the company chooses to receive applications by other methods such as posting/e-mailing your CV/application form to them.

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Q: How can I apply for a job that doesn't include an 'Apply' link and has no contact information?

A: Contact us with the following information about the job posting: the Job ID number, name of the company posting the job, title of the job, location of the job, and your contact information. We'll need to contact the company so they can update the job posting to include an apply method.

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Q: Can I apply for the same job more than once?

A: No. Once you've applied for a job, you won't be able to apply for that job again.

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Q: I've applied for a job but why does it not appear in my Application history?

A: Some companies use the 'Apply' button to take you directly to their company website. For those job applications, and for applications that you send directly to the company via email, fax, or postal mail, a record of the application will not show up on your 'Application history' page.

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Q: Why didn't I receive a response when I applied online?

A: Each company has its own method for evaluating CVs. A small company may send a personalised response indicating that your CV was received. Many larger companies have automated email replies. Some companies don't acknowledge the receipt of a CV unless they want to initiate the interview process.

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Q: Can I tell if a company has looked at my job application?

A: Yes, if you've applied for a job in Universal Jobmatch online through the service using one of your saved CVs. Log in to Universal Jobmatch and select 'Application history' where you can see if an company has viewed your application.
If you have applied for a job by any other method, Universal Jobmatch can't track your job application.

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Q: What does the company see when I submit my CV?

A: The company receives notification that you have applied for a job and they are able to see the CV that you have included with that application. If you also chose to submit a cover letter with your application, the company will be able to see the contents of your cover letter.

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Q: How can I track the jobs I've applied for?

A: For jobs you applied for online through the service using one of your saved CVs, you will need to select the 'Application history' link in the navigation bar. You'll see all the jobs you've applied for using this method during the last 18 months. Your 'Application history' is also available on the homepage.
Note: Some companies use the 'Apply' button to take you directly to their company website. For those job applications, and for applications that you send directly to the company via email, fax or postal mail, a record of the application will not show up on your Application history page.

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Q: Why have I not received a response to my feedback request?

A: Each company has their own process of providing feedback although some companies may choose not to provide feedback to unsuccessful applicants.

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Q: After I have applied to a job are any changes I make to my CV updated on my application?

A: Any changes you make to a CV used to apply to a job posting on 8th February 2014 or later will not update the contents of previous applications. Applications made prior to 8th February 2014 will reflect any updates you make to your CV.

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Q: How can I make updates to applications I have already sent to employers?

A: Once you have applied to a job posting on Universal Jobmatch, you cannot update the contents of the application.

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Q: What happens to my existing applications if I update or delete my CV?

A: Any changes you make to a CV that was used to apply to a job posting on 8th February 2014 or later will not update the contents of previous applications. If you delete a CV that was used to apply to a job posting on 8th February 2014 or later, the employer will continue to have access to your application details as they existed at the time you applied. If you delete a CV that was used to apply to a job posting prior to 8th February 2014, the employer will no longer have access to your CV within Universal Jobmatch.

Companies and recruiters who have access to the CV database may have retained a copy of your CV in their own files or databases. Universal Jobmatch is not responsible for the retention, use, or privacy of CV’s in these instances.

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Q: What happens to my application if I update or delete a cover letter from my cover letter library?

A: Cover letters submitted with an application are not affected by changes you make to saved cover letters in your cover letter library. The employer will always have access to the contents of the cover letter as it existed when you submitted your application.

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Q: What happens to my application if I update my Profile?

A: Any changes you make to your profile will not update the contents of an application made on or after 8th February 2014. Applications made prior to 8th February 2014 will be updated with any changes you make to your profile.


Troubleshooting

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Q: Why doesn't everything I do on the site record in my Activity history?

A: Universal Jobmatch records relevant information that may be useful to you in your Activity history.

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Q: Why am I having problems accessing certain pages on the site?

A: To maximise performance, Universal Jobmatch passes information to and from your computer on a regular basis. Some site features (e.g. account log in, saving jobs) may not function correctly when there is Internet security or firewall software running on your computer. Your software (e.g. browser, pop-up blocker, firewall) will have settings that allow you to specify certain blocked information can be passed from our site. The settings to investigate are cookie blocking, ad blocking, and blocking of referrer information. For assistance, contact the support department for the software in question.

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Q: Why doesn't the link you sent me in an email work?

A: Check to see if your browser is receiving the entire link we provided. Sometimes, if the URL is too long, your email program may display it on two lines, and the second line is not sent to your browser. If that's the case, copy (CTRL + C; CMD + C for Macs) and paste (CTRL + V; CMD + V for Macs) the complete URL into the address bar of your browser.
If this doesn't work, please Contact us with as much information as possible.

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Q: How do I clean out my cache or my temporary Internet files?

A: Please follow these instructions for cleaning out your temporary Internet files or cache:

Internet Explorer

  1. Depending on which version of Internet Explorer you're using, you'll select either 'View' or 'Tools' on the tool bar at the top of the browser and then select 'Internet options'. The pop-up screen defaults to the 'General' tab
  2. Under 'Temporary Internet Files', select 'Delete files'
  3. Select 'OK' and you're all set.

Firefox (Mozilla)

  1. Open Firefox (Mozilla)
  2. Select the 'Tools' menu
  3. Select 'Options'
  4. Select 'Privacy'
  5. Select the 'Clear' button for cache.

Safari (Mac Users)

  1. Select the Safari menu and select the 'Empty cache' option
  2. Select the 'Empty' button in the dialog that appears to confirm the deletion of your cache
  3. Restart your computer.

Google Chrome

  1. Select the 'Tools' menu
  2. Select 'Clear browsing data'
  3. Select the checkboxes for the types of information you wish to remove
  4. Use the 'Clear data from this period' drop-down menu to select how much of your information you want to delete. By default, Google Chrome only clears information collected in the last 24 hours. To clear browsing information from a longer period of time, select another option in the drop-down menu. To wipe out all data, select the 'Everything' option
  5. Select the 'Clear browsing Data' button.

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Q: What are cookies?

A: Some websites store information in a small text file on your computer. This file is called a cookie. Cookies are short pieces of data used by websites to help count views on the site and to identify a web user's browsing habits on their sites. For more information on cookies, consult your browser's help file.
To allow cookies for IE Internet Explorer:

  1. Select 'Tools' menu, then 'Internet options'
  2. On the 'Privacy' tab, select 'Edit'. Add the Universal Jobmatch domain(s) that you use and select 'Allow'
  3. Select 'OK'.

If you don't allow cookies for our site, you may not be able to view some information or take advantage of the customised experience we provide for our users.

'Cookies not enabled' message
Most cookies have an expiration date. This message may be displayed if your computer's internal clock is improperly set, causing the cookies to expire instantly or there may be a software blocking the cookies. You'll need to verify that third-party software on your computer (such as ad blockers and personal firewalls) aren't blocking cookies.
Check your browser's settings to make sure that cookies are enabled and allowed per session. For more information on cookies, consult your browser's help file.

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Q: How do I enable cookies?

A: Please follow these instructions for enabling cookies:

Internet Explorer for Windows

  1. Select 'Internet options' from the 'Tools' menu
  2. Select on the 'Privacy' tab
  3. Select the 'Default' button (or manually slide the bar down to medium) under 'Settings'
  4. Select 'OK'.

Firefox (Mozilla)

  1. Go to the 'Tools' menu
  2. Select 'options'
  3. Select the 'Privacy' icon and check that Firefox will: Remember history
  4. Select 'OK' to save changes.

Safari (Mac users)

  1. Select the 'Safari' menu
  2. Select 'Preferences'
  3. Select the icon labelled 'Security'.

To enable cookies:

  1. Set the option labelled 'Accept cookies to always'
  2. Select 'OK' to save changes and close the dialog box.

Internet Explorer for Mac

  1. Select the 'Edit' menu
  2. Select 'Preferences'
  3. On the left margin, under 'Receiving files', select 'Cookies'
  4. Next to 'When receiving cookies', select 'Never ask'
  5. Select 'OK'.

AOL for Mac

  1. Select the 'My AOL' menu
  2. Select 'Preferences'
  3. Select the 'WWW' icon
  4. Select 'Advanced settings'
  5. On the left margin, under 'Receiving files', select 'Cookies'
  6. Next to 'When receiving cookies', select 'Never ask'
  7. Select 'OK' and select 'OK' again.

Google Chrome

  1. Select the 'Tools' menu
  2. Select 'Options'
  3. Select the 'Under the bonnet' tab and select 'Content settings' button in the 'Privacy section'
  4. Check 'Allow local data to be set (recommended)'. This is the default setting in Google Chrome. This option lets first-party and third-party websites set and receive cookies on webpages you visit. First-party cookies are set by the website you're visiting. Third-party cookies are set by websites that have items embedded in the website you're visiting, such as advertisements, pictures, or videos. When you next visit the website, first-party and third-party cookie information is sent back to the respective websites.
  5. Close the tabs.

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Q: How do I delete all cookies?

A: Follow these instructions to delete your cookies:

Internet Explorer for Windows

  1. On the Tools menu, Select 'Internet options', and then select the 'General' tab
  2. In the 'Browsing history' section, select 'Cookies' and then 'Delete'.

Firefox

  1. Open the 'Tools' menu and select 'Clear recent history'
  2. Choose the time range you want to clear
  3. Drop down the 'Detail' menu and select 'Cookies then clear now'.

Firefox

  1. Select 'Tools' and select 'Options' and 'Privacy
  2. In the 'Cookies' section, select 'Show cookies' then select 'Remove all cookies'
  3. Click 'OK' to close the windows.

AOL for Macintosh

  1. Open AOL
  2. On the 'My AOL' menu, select 'Preferences'
  3. Select 'WWW' icon and select 'Advanced settings'
  4. On the left margin, under 'Receiving files, select 'Cookies'
  5. Select the Cookie that you want to delete
  6. Select 'Delete', and select 'OK'
  7. Close AOL before accessing Universal Jobmatch again.

Google Chrome

  1. Click the 'Tools' menu (spanner icon)
  2. Select 'Options'
  3. Click the 'Under the bonnet' tab and select the 'Clear browsing data...' button in the 'Privacy' section
  4. Check the option for Delete cookies and other site data.

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Q: What happens if I delete cookies?

A: If you're logged in and you delete the cookies mid-session, you won’t be able to continue using the Universal Jobmatch website until you've logged in again.

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Q: What Internet browsers does Universal Jobmatch support?

A: The Universal Jobmatch website can be used on all browsers, however we do recommend that you use one of our supported versions to give you the best experience.
Browsers that are recommended on our site:
IE7 and up
Firefox 11 and up
Chrome (latest version)
Safari 5 (latest version)

Please Note: Mac users don't have access to the formatting toolbar during the job posting process. Mac users may experience issues with copying and pasting job description text, including the appearance of unwanted characters and HTML code. Please remove unwanted characters/code prior to submitting the job posting.

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Q: How do I find my browser version & number?

A: To find browser name and version number for Windows browsers only:

  1. Open your internet browser
  2. At the top of the window, you should see the menu bar* (File, Edit, View etc.). Select 'Help'
  3. Select the option 'About __________ (Internet Explorer, Mozilla Firefox, Safari, etc.)'
  4. The window that will pop up has all the browser details. The name of the browser will be the first thing at the top (along with a logo). Immediately below the title you will see the version number
  5. Make a note of the browser name and the full version number.

*If you do not see a menu bar:

  1. Check the top right of the screen for a button with a wrench on it. If this is the case, you are using Google Chrome, version number is not required. If not…
  2. At the top of the window, right click on the house symbol, and then select the 'Menu' option. The menu bar should appear. Return to step 2.

To find browser name and version number for Mac browsers only:

  1. Open your internet browser
  2. At the top of the window, you should see the menu bar* (File, Edit, View etc.). Click the option to the left of 'File'; this will be the name of the browser (Firefox, Safari, etc.).
  3. Select the option 'About __________'
  4. The window that will pop up has all the browser details. The name of the browser will be the first thing at the top (along with a logo). Immediately below the title you will see the version number
  5. Make a note of the browser name and the full version number.

*If you do not see a menu bar:
Check the top right of the screen for a button with a wrench on it. If this is the case, you are using Google Chrome, version number is not required. If not, press the 'Alt' button on your keyboard. The menu bar should appear temporarily. While holding Alt, click 'View', select 'Toolbars', and then select 'Menu bar'. The menu bar will remain visible after you release the 'Alt' button. Return to step 2.